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hbiwin Privacy Policy for Your Account

Our Privacy Policy explains how we use the details connected to your hbiwin account, including phone verification, wallet status and the device path you use to reach the…

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CONTACT THE DATA TEAM

Ask About Your Account Data

A clear contact path matters when a phone number, wallet status or device record needs checking. We ask you to use the support route shown in your hbiwin account or on this Privacy Policy page, and include the account step or transaction reference that caused your question. Access remains where local law permits.

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Account access

If phone verification does not match your account, contact us through the account support route and describe the sign-in step. We use those details to locate the relevant record without asking for your full wallet password.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the visible status and reference from your cashier path. We can then check the payment record connected to your account.

Privacy requests

To ask for a copy, correction or removal review of personal data, use the contact path named in this policy. We may ask you to verify account ownership before changing or releasing records.

SIX DATA PRACTICES

How hbiwin Handles Six Data Areas

We separate everyday account operation from requests about your personal data. The sections below show what we look at when you sign in on mobile, move from a wallet screen to the…

Account opening

When you create an account, we use the submitted contact details and phone verification result to establish access. This helps us connect your account activity with the right profile before you reach the lobby.

Payment matching

A DANA, OVO, GoPay or QRIS request can create a reference, amount and status record. Bank transfer and virtual account entries are used to match the transaction with the account that submitted it.

Device signals

Your browser or mobile device may provide session and security signals when you sign in. We use these signals to help identify unusual access, not to replace the account checks required for phone verification.

Cookies

Cookies can retain a session choice and help pages load the account path you selected. You can manage cookie settings through your browser, although changing them may affect sign-in or saved preferences.

Security records

Sign-in events, verification actions and payment-status checks may be retained for account security and dispute handling. We limit access to these records to the operational purpose described in this policy.

Retention changes

We keep data only for the period needed for account operation, security, legal duties or an unresolved request. You can ask what remains connected to your account and request a correction through support.

Privacy Policy Questions for Indonesia Accounts

These questions address the points you may search before opening an account or checking a wallet record. Each answer stays focused on our Privacy Policy, from phone verification and cookies to requests for access, correction and removal where local law permits.

It covers account details, phone verification, payment references, device and session signals, cookies, security records, retention and the steps for contacting us about your personal data.

Phone verification helps connect the person opening an account with the submitted account details. It also gives us an account-ownership step before we respond to a data access or correction request.

Yes. It explains how we use the reference and status needed to match DANA, OVO, GoPay and QRIS activity with your account, including related bank transfer or virtual account records.

We may receive session and security signals from the browser or mobile device used for sign-in. These signals help identify unusual access and support the account path without replacing phone verification.

Cookies can keep a session active and remember a selected account path. You can adjust them in your browser, but blocking some cookies may interrupt sign-in or remove saved preferences.

Use the support route shown in your account or on this Privacy Policy page. Tell us whether you want access or correction, and we may verify ownership before completing the request.

We retain records for account operation, security, legal duties or unresolved payment questions, then remove or restrict them when the applicable purpose ends. Timing can depend on local law and the record type.

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